Privacy Policy

1. Who We Are

EasyBazaar Private Limited is a company registered in Pakistan. We operate as an online marketplace where buyers can purchase products and sellers can list and sell products. We are not a payment gateway but hold payments securely until delivery is confirmed.

2. Personal Data We Collect

We collect only the data necessary to provide our Services:

Buyers

• At signup: Email, phone number, password.
• At checkout/delivery: Full delivery address, phone number, name.
• Optional: Profile photo or other details you add.

Sellers

• Store name, individual or company status.
• CNIC (or passport for non-residents).
• Bank account details (for payouts).
• NTN/tax number (for tax compliance).
• Warehouse/pickup address.
• Logo or business documents (if applicable).

Automatic Data (when you use the Platform)

• Device info (type, browser, IP address).
• Usage events (views, add to cart, searches, purchases).
• Approximate location (for delivery or deals).
• Cookies & tracking (limited, for ads and personalization).

We do not collect unnecessary personal photos, contacts, or private messages unless you upload them voluntarily.

3. How We Use Your Data

We use your data only for:

• Processing orders, deliveries, and payments (hold until confirmed).
• Preventing fraud and scams (very important for trust).
• Training our AI to improve recommendations and shopping experience (privacy-safe, anonymized where possible).
• Sending marketing notifications, emails, or SMS (you can unsubscribe anytime).
• Analytics to understand user satisfaction and improve the Platform.
• Help center & support quality (ticket ratings, response times).
• Detecting fake products/reviews and taking action.
• Complying with Pakistani laws (tax, accounting, legal requests).

Everything we do is to make your experience better and keep the Platform safe.

4. Who We Share Your Data With

We do not sell your data to anyone. We share only what is strictly necessary:

• Delivery partners (e.g., TCS, Leopard) — only name, phone, address for delivery. They cannot use it for anything else (legal action if misused).
• Payment gateways — only for processing transactions (limited & secure).
• Government/law enforcement — only if required by law and after verifying the request (serious cases like illegal activity).

No marketing agencies, no random third parties, no international sharing (data stays in Pakistan).

5. Where Your Data is Stored

All your data is stored securely in Pakistan (our databases and encrypted backups). We do not transfer data outside Pakistan at this time. If we ever do in the future, we will inform you and follow strict international standards.

6. How We Protect Your Data

We take security very seriously:

• Encryption (TLS/SSL for all connections).
• One-way hashing for sensitive data.
• Firewalls and access controls (only authorized team members).
• Regular security checks and audits.
• Employee training to prevent leaks.
• Top cybersecurity experts monitor the Platform.

No system is 100% secure, but we use industry-best practices to keep your data safe.

7. Your Rights

You have control over your data:

• View/Edit: Update your profile anytime in account settings (name, address, etc.).
• Withdraw/Delete: Email us at dataprotectiondepartment@easybazaar.pk to request deletion or withdrawal of consent. We respond within 3 working days (maximum 14 working days).
• Marketing: Unsubscribe from emails/SMS/notifications anytime via settings or links in messages.

We will honor your request unless required by law to keep some records (e.g., tax orders).

8. Minors (Under 18)

We allow minors to create buyer accounts and shop. However:

• For 18+ restricted products (e.g., condoms, certain items), we require age confirmation during checkout.
• Delivery (COD or bank) usually needs parental/guardian presence.
• Sellers must be 18+ and provide CNIC/passport.

No deep age verification, but we follow basic checks like other platforms.

9. Data Retention

We keep data only as long as needed:

• Order/transaction records: Minimum 7 years (for tax, accounting, legal reasons).
• Active accounts: As long as account is active.
• Inactive accounts: Up to 2 years, then anonymized or deleted.
• Marketing data: Until you unsubscribe.
• Support tickets/logs: Limited time for quality improvement, then deleted.
• Security/fraud logs: Short period for protection.

When purpose ends, we safely delete or anonymize.

10. Changes to This Policy

We may update this Privacy Policy. We will try our best to inform you via:

• Email
• App/website notification
• Banner on Platform

Continued use of the Platform after changes means you accept the updated policy. Check back regularly.

11. Contact Us

For privacy queries, data requests, complaints, or withdrawal:

Governing Law: This Policy is governed by the laws of Pakistan.